奈业募蚶褪钦庋∮形奘娜儆〈蠹叶季醯煤芾骱Γ〉俏倚睦锶从泻芏嘁藕叮∥揖醯米约河Ω酶嗟亟哟ド缁帷＃↘ey Words）不知道您是否会觉得这是失败， 我自己认为是。不过， 我很高兴在求职的过程中， 我坚持了自我， 老师让我考研， 我回绝了。家里让我考公务员， 我已决定不去考。
点评2： 这是一个非常另类的回答， 但是无疑会令面试官印象非常深刻， 而且一定会颇为赞叹： “在取得傲人的成就的同时， 懂得反省自己的不足， 难能可贵。”
回答示范3： （What） 最失败的一件事情， 是我去年设计的一个玩具塑料外壳报废了10万个， 造成了3万多块钱的损失。（Situation） 我刚设计出来这个外壳的时候大家都特别激动， 因为这种新的设计方法能够省料20％多， 而且更好看， 一年下来能省十几万块钱。（Actions）当时我们正好接到一个订单， 老板决定马上用这种新外壳。我作为设计者， 应该阻止老板这么急地把一个还不成熟的设计用到大量生产中去， 但是我抱着侥幸心理没有阻止。（Result）结果很糟糕， 我们第一批料出来的产品有一半出现了问题， 两片外壳合不拢。后来我又调整了卡口的设计才解决问题。（Key Words） 这是我迄今为止最大的失败， 以后我就谨慎多了。
点评3： 在通向成功的道路上， 你经历了一些在所难免的失败。请把这样“成功前的失败”分享给面试官吧， 让他既了解你失败的经历， 也看到你追求成功的素质。
二、 英文行为面试访谈问题举例
英文的行为面试访谈问题， 每个题目往往都包含着一个主要的考查意图， 比如说， 有的题目考查的是创新能力， 有的题目考查的是团队精神， 而有的则考查的是领导能力。这些考查意图会非常明显地在题目本身的Key Words当中表现出来。所以， 在回答这种问题的时候， 你的描述应该侧重于“What…S。T。A。R。…Key Words描述法”中的Key Words。
以下这些题目选自宝洁八大题， 但是它们实际上具有非常普遍的代表性， 基本包含了外企公司所要考核的全部内容。如果读者感兴趣的是一家比较著名的外企公司， 或者是一家相当不错的国内公司， 请务必仔细准备下面这八大题目。
第十节 以“What…S。T。A。R。…Key Words陈述法”（6）
1。 Describe an instance where you set your sights on a high/demanding goal and saw it through pletion。 描述一个例子， 证明你给自己确立了一个很高的目标， 然后完成了这个目标。
问题分析： 考查意图： 制订高目标的勇气 ＋ 完成高目标的执行力。关键词： demanding goal ＋ saw it through。 所以， 在描述的时候要着重描述这个任务为什么这么demanding， 有些什么具体的困难， 你是怎么样一步一步去克服的。
回答示范：
（1） （What）Designed a show to celebrate the Anniversary of Tianjin University； and won 3rd Prize out of 18 teams。
（2） （Situation & Key Word： demanding） On the anniversary night； there was a huge celebration party； where songs； dances and dramas were played。 Each school should design five shows； and our class volunteered to design one。 It was a demanding goal as it was very close to the end of the term when most students were busy preparing for final exams。
（3）（Task） As a sophomore student I was in charge of my class performance； which was a drama。 I had to deal with the pressure from study； my classmates' disinterest in acting； and my role as the king in the drama。
（4） （Actions， Key Words： how I saw it through）
First； as there were only 20 students in my class； I distributed at least one task to each student； either a role； or making tools or costumes。
Second； since at the end of the term each member was busy with study； the rehearsal schedule should be reasonable and periodic。 All team members cooperated well because of the low frequency and short duration of each rehearsal。
Third； music and scenery were added into rehearsal in order to get close to the circumstances of the party。
In addition； I emphasized the value of time and ordered every actor to respect other partners。
（5） （Result） In the end； our performance was very successful。 Not only did I act the 〃king〃 wonderfully； but also got good marks on the final exam。
2。 Summarize a situation where you took the initiative to get others to plete an important task； and played a leading role to achieve the results you wanted。 描述一个例子， 你团结了一群人共同努力， 并为取得成功起到了带头作用。
问题分析： 考查意图： 领导才能， 关键词： took the initiative； get others to plete； leading role。 所以， 你在描述的时候要重点描述自己吸引他人参与、 团结并鼓励他人、 借助他人力量、 带领他人这个过程。
回答示范：
（1） （What） I organized a group to sing English choir on Choir Eve； visited all the dormitories in our university and sent Christmas gifts on behalf of our English Association。
（2） （Task） To broaden the students' understanding of Western culture。
（3） （Key words） took the initiative & leading role
i。 Suggested the idea to the Chairman of our English Association and got his approval。
ii。 Asked each member of our association to offer at least three suggestions on each of the questions below：
* What songs to play？
第十节 以“What…S。T。A。R。…Key Words陈述法”（7）
* Who could join the choir？
* Where should we perform？
iii。 bined the other team members' suggestions with my idea and made a decision on the questions above。
iv。 Organized the rehearsals； reminded the singers of each rehearsal time and place with short messages； because our singers were indeed busy and they could forget。
v。 Made each rehearsal as lively as possible to make the singers feel the atmosphere of Christmas； and thus motivate them to sing with emotion。
（4） （Result） Many students said that they were happily surprised by our activity and they hoped we would hold such activities next Christmas。 And some said they would love to join our association to learn the beautiful choir。
3。 Describe a situation where you sought out relevant information； defined key issues； and decided on which steps to take to get the desired results。 描述一个例子， 你找到相关信息， 确定重点事项， 然后决定了采取哪些步骤来获得满意的结果。
问题分析： 考查意图： 分析—判断—决策能力。关键词： seek out relevant information； define key issues； decide on the steps。面试官希望了解你分析处理一件事情的全过程。和刚才一个题目考查如何争取别人的协助是完全不同的。所以， 你在描述的时候要重点描述你做整个事情的经过， 而不是和什么人一起做。
回答示范：
（1） （What） I organized the first activity of the Management School English Association。
（2） （Situation） As the association is newly founded； not many students show interest in our activities； and we lack efficient ways of helping the existing members to improve their English。
（3） （Task） We decided to make some improvements in our association； in order to help more than two hundred freshmen and sophomores with their English while publicizing our group。
（4） （Actions： 利用原文的Key Words）
i。 Seek out relevant information：
* What kind of entertainment was popular among students that also offered chances for them to learn English most effectively？
* Which teacher was suitable for this position？
* When were our members available？
* Which place was convenient for a large attendance？
* Other related factors； such as the availability of facilities and the layout of the spots。
ii。 Key issue： What are the weak points of the students' English abilities？ Vocabulary？ Listening？ Speaking？ Grammar？ Writing？
iii。 Decide on the steps to take：
* Administer a questionnaire to find out the weak points of the students' English abilities。
* Work out some activities with teachers to improve the weak points。
* Administer another questionnaire to evaluate the popularity of our activities and choose the top 3 to launch。
* Launch the top 3 activities。
（5） （Result） The Top 3 activities…Fun Vocabulary Recitation； Friends Mock Show； Devil English Corner…proved highly successful； and we hosted double the number students in our later activities。
第十节 以“What…S。T。A。R。…Key Words陈述法”（8）
4。 Describe an instance where you made effective use of facts to secure the agreement of others。 描述一个例子， 证明你用事实去说服别人。
点评： 考查意图： 以事实说服他人的能力。关键词： facts； secure agreements。所以， 你的描述应该非常直截了当， 先把大家的不同意见列出来， 以及他人为什么不同意； 然后逐条以事实进行说服。
回答示范：
（1） （What） I advanced a plan to found an English Garden in collaboration with the English association in a neighboring university。
（2） （Situation） When I was a member of the English association in our university； I realized that the activities we organized lacked uniqueness and couldn't effectively help the students improve their English。 Our neighboring university is just a five…minute walk away from us。
（3） （Task） I proposed the idea to the President of the Association that we found an English Garden in cooperation with the English association in the neighboring university。
（4） （Actions）
i。 （Key Words： disagreement） The disagreements I met included：
* our school authority may dissent。
* The high cost； and we didn't have enough human resources to carry out this project。
* There were too many English corners； another one was unnecessary。
ii。 （Key Words： facts） The facts I made use of：
* Our dean approved this proposal。
* Our partner was willing to provide financial assistance； and our members volunteered to design the details of the plan